Our team is ready to respond to you via phone, email, or live chat. Your trust in our tools is supported by the following:
SINGLE SIGN ON (SSO)
Your login gives you access to all our support options 24/7. Every user has access to all our support options.
EMAIL & PHONE SUPPORT
Email and phone support is available Monday-Friday, 7am to 7pm EST. Of course email allows your questions to be entered at anytime, you’ll receive an email response within one business day.
Each user can engage with a support representative via live chat. This is available within our system Monday-Friday 8am to 5pm EST.
SUPPORT CASE TRACKING
Each support case is tracked and a workflow created. All cases are assigned and tracked for instance status checks.
In an SaaS environment improvements can be made every day. We want our users to know what new features and functions are on the way. This list is available to all users.
A user forum provides a community to allow open discussion on topics and functions to get the most out of our solutions.
Guides and tutorials are readily available to all users. If you and your team would like more formalized in-person training, please click HERE.